SHIPPING POLICY

At CCL Designs, we take pride in crafting each of our designs by hand and to order, ensuring you receive a truly unique piece. Here’s what you need to know about our shipping process:

Turnaround Time

• We are experiencing a temporary delay and increase in turnaround times during the month of March. Please allow 7-10 business days for us to create your custom piece.
• We expect to return to our standard 3-5 day turnaround in time for probate and graduation season. We appreciate your patience and understanding during this time!

Shipping Options

• Economy Shipping ($5.00): Expect your item within 15-20 days after placing the order. Shipped via USPS.
• Rush My Order: At this time, our usual rush shipping options are unavailable. If you have an urgent deadline, please contact us via the chat box or via email (cccldesignsusa@gmail.com) and we will try our best to assist you!

Note: Shipping fees may increase for multiple items in a single order.

 

In-Person Pickup in Atlanta, GA

• Pick up your order in West End, Atlanta, after an 8 business-day turnaround. Exact address will be provided via text or email within three business days of purchase. Our safe, enclosed porch allows for pickup outside regular business hours, so feel free to swing by at a time that works for you. Please give us 1-3 business days to issue your refund for shipping after the pick up! 

RETURNS AND EXCHANGES POLICY

Due to the custom, handmade nature of our products, we typically do not accept returns, cancellations, or exchanges for different designs. However, your satisfaction is paramount. If you have any issues with your order, please contact us for assistance.

Exchanges for Different Sizes

• We accommodate size exchanges within 30 days, provided the original item is new and unworn. Contact us via email or the chat box with your name, order number, and desired size.

• Customers are responsible for covering shipping costs ($8 on our end) to and from, payable via Cash App, Venmo, or Zelle. Details will be provided upon approval of the exchange.

• Please allow 3-5 days for reproduction of the new item after receiving the original, with delivery expected in 10-15 days. For expedited delivery, please mention your desired date in your request, and we will confirm feasibility and additional charges.

Note: Store credit is not offered at this time.  Thank you for your understanding.

LINE ORDERS

Please email us directly at ccldesignsUSA @ gmail . com for bulk order quotes and requests.  Turnaround time can vary between 2-8 weeks depending on quantity and intricacy of the design.